Keyphone vs PABX Business Phone System

Every business needs a phone system to operate effectively. Given the different types of phone systems available, you can choose one depending on the advantages and disadvantages of each system. The features and functions of each system should also align with your needs and expectations.

Functionality

The keyphone system is one of the oldest phone systems that has been used by many companies especially when they’re starting up. As the name suggests, these phones use Key System Units that have buttons that users press to make calls. The buttons usually differ with each one representing a different line.

Private Branch Exchange or PBX phones on the other hand networks all the phones within a company and connects them to a Public Switched Telephone Network. The phone system also allows the connection of other devices such as fax machines and modems. However, given the way the connection is shared, it doesn’t provide a lot of privacy.

Costs

Since the keyphone system can be used with the phone wiring you’re currently using which means you’ll only spend money on the handsets. This makes the system cost-effective. The fact that all extern wires are connected to one device also makes maintaining these phones easier and cheaper. As a result, the buying cost and maintenance cost makes them more affordable.

Although the fact that lines are shared in the PBX phone system may seem like it helps with cost-effectiveness, these phones tend to be more costly than the keyphones. You can either host the system yourself or outsource the hosting services but whether way, you’ll still pay more than you would with a keyphone system. Outsourced hosting is a bit cheaper than in-house hosting.

Customization

Keyphone systems don’t leave as much room for customization as PBX phones do. They still have all the features such as intercoms, hold buttons, speakerphones, and memory dialing among others. These still make them great for smaller businesses.

The flexibility that PBX offers cannot be compared to keyphone systems. the features of this phone system are ideal for small businesses but they can be adjusted to accommodate the needs of larger businesses. You can easily configure the phone system to fit in with the current size of your company.

The company choice

After choosing which phone system to work with, you’ll have to look for a company that can provide you with one. Radiant Group is a company providing communications solutions in Malaysia. They work with businesses in different industries ranging from hospitality to transportation. They not only offer their services locally but they also serve international clients as well. Other than providing voice and data network services, they also dwell in software and system integration as well as call center solutions. With this company, you’ll be able to find the best phone system for your business.

Conclusion

Radiant Group takes pride in listening to your needs as a client but they also don’t shy away from giving their expert opinion regarding what kind of system you would benefit from the most. They are always available to offer their support whenever needed, making sure that your businesses go on without communication interruptions. All these show that this company is the best to talk to about phone systems and other communications solutions.